Help & Faqs

How The Free Home Try-On Service Works:

  1. What is a Free Home Try-On?

    Our Free Home Try-On service means that, as a groom, you can select one jacket, plus up to two pocket squares in your choice of colors, and we’ll ship these free-of-charge for you to try on at home. We’ll even provide you with a second jacket option, chosen by our Stylist, so that you can sample an alternative style. This allows you to experience the finest fabrics our different tuxedo lines have to offer.

  2. Can I order more than one Free Home Try-On?

    No. We only provide one Free Home Try-On order per party for the groom.

  3. Who can order a Free Home Try-On?

    The Free Home Try-On service is only for the groom-to-be. It is a two-day dress rehearsal that serves to help him choose his wedding party tuxedo style before he commits to renting anything.

  4. Is there a charge for this service?

    There is no charge for this service. However, your Free Home Try-On must be secured with a valid credit or debit card. You are under no obligation to place an order.

  5. What does my Free Home Try-On tuxedo include?

    The Free Home Try-On will include your chosen jacket, plus up to two pocket squares in your choice of colours. We’ll even send you a second jacket option so that you can sample an alternative style.

  6. Can the groomsmen book a Free Home Try-On?

    No. The Free Home Try-On service is for grooms only. Once the groom is happy with his chosen jacket and has placed his full tuxedo order, the groomsmen will be able to enter their own sizes online where we provide help and advice on how to measure themselves.

Ordering Your Wedding Tuxedos:

  1. How can I order my wedding tuxedos?

    You can create looks for yourself and your groomsmen using our Tux Builder. If you’ve already ordered a Free Home Try-On or have saved tuxedo styles to your Favorites, you can use these styles as a starting point.

  2. What information do I need to place my order?

    It’s really easy to place your order. We just need you to:

    1. Tell us your wedding date

    2. Specify your chosen tuxedo (you can add more tuxedos and wearers up to 4 weeks before your wedding)

    3. Enter your measurements

    4. Provide your billing address and credit or debit card number (we accept Visa, Mastercard and American Express)

    5. Provide the shipping address for your rental

  3. How do I pay for my order?

    Orders must be paid for in full, either by the groom at the time of order, or by the groomsman if he’s paying for his own rental. The groom can choose to pay for some or all rentals when he places the order. Whatever he decides to pay for must be paid in full at the time and no advance payment will be taken.

    Our Party Manager coordinates payments for you. Just add the email addresses of your groomsmen, and they will get an alert to login and make payment.

    We’ll send email reminders to keep you and your groomsmen on track. Plus our Customer Care team will be in touch if we don’t have all the info we need in the 4 weeks before the wedding.

    Each tux must be secured with a valid credit or debit card. This will authorize us to charge your card in the event of damaged or non-returned items.

  4. When should I place my order? / When is the latest I can place my order?

    Ideally, you should place your order and confirm your sizes as early as possible. This ensures that you get the styles and sizes that you want. Most grooms tend to book at least 6 to 9 months before the big day.

    We will accept orders up to 6 weeks prior to the function, but these may incur additional costs and there may be limited availability of your preferred styles and sizes.

  5. What should I do if I want to update or change sizes or other details on an order?

    If you would like to change your order, you can do this up to 3 weeks prior to the wedding day by logging into your account and clicking on ‘Orders’ in your Profile information. From here you can view and manage your entire order.

    We just need everyone’s order details 4 weeks prior to the function date to confirm availability on your chosen styles and sizes. You’ll still be able to make changes to your order up to 3 weeks prior to the wedding, but we cannot guarantee availability and additional charges may apply. For help, contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

  6. What should I do if I want to cancel an order?

    If you would like to cancel your order at any time, please login to your account and click on Orders in your Profile information. Click on the ‘Cancel Order’ button, and a cancellation request will be sent to our Customer Care team who will be in touch within 3 business days. Cancellation charges will depend on when the order was placed and on the wedding date. View our terms and conditions for full details.

  7. How do I make changes to the tuxedos I’ve chosen?

    You can change and update your order up to 3 weeks before your wedding day. You can do this by visiting your Profile and choosing ‘Orders’.

    If you’d like to make changes to your order less than 3 weeks before your wedding day, you may incur additional charges and your chosen sizes may not be available. For help, contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 from 8:00 am to 7:00 pm, CST, Monday through Friday.

  8. Do you provide tuxedos for children?

    Yes, we provide boys’ tuxedos from size 3 and up.

  9. Where and when will my order be shipped?

    You can choose to have your tuxedos shipped to your home, office, or another convenient address (within the continental United States only). Please note that we cannot ship to P.O. Boxes or APO/FPO.

    The shipping and pick up dates of your order will be automatically generated when you select your wedding date. Rental returns are normally due the next business day following the event.

    Your tuxedo will be shipped approximately 10 days prior to your wedding date to allow plenty of time to make sure you’re happy with it.

    Our preferred shipping provider is FedEx. Once shipped, you’ll receive an email to let you know your tuxedo is on its way. You can use the FedEx tracking service to view the progress of your package and change the shipping address or date if you need to.

    For out-of-town or destination weddings requiring an extended rental period, avoid late fees by contacting our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday to discuss shipping and return arrangements.

  10. What do I do when I receive my tux, and what if I’m not happy with it?

    If anything we’ve sent you doesn’t fit or you’re not completely happy with it, you will be able to immediately order free replacements.

    We ship your tux approximately 10 days before the wedding day, so there’s plenty of time to get replacements to you. When your box arrives, unpack everything to verify you’ve received all of the correct items, try on your tuxedo to check the fit, and if necessary, order any replacements. (Preferably within 24 hours, just to be safe)

    Ordering replacements is easy. Just contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

  11. How and when do I return my order?

    The date you need to return your tux to us is determined by your wedding date and is normally the first business day after your event. Simply put all of the rental items into the suit bag and place them into the original box. Affix the pre-paid return label provided with your order, and drop it off at any FedEx location or schedule a pickup at www.fedex.com. You may be charged an additional daily rental fee if your items are not processed by FedEx on your pre-determined return date.

  12. What if I have lost my shipping label?

    Contact us at customercare@xedo.com or call (844) 784-8087 to request a duplicate shipping label. Please note that you will not be reimbursed for shipping costs if you do not use our pre-paid FedEx label.

  13. What if I have damaged or lost my tuxedo?

    You will be liable for the cost of replacing any garments that are damaged or not processed by FedEx within 3 business days following your event date. (Unless arrangements for an extended rental period have been approved prior to your event.) Please alert our Customer Care team of any damages or missing items by contacting us at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday. We'll charge the wearer's credit or debit card if we have it on file. If not, we will charge the party lead's credit or debit card.

    With the damage and handling fee, you will be covered for the accidental damage of your tuxedo. This does not cover malicious damage or neglect of the tuxedo. Please view our full terms and conditions for more details.

    Replacement Fees:

    Replacement Garment Charge
    Garment Charge
    Long Jacket $300
    Regular Jacket $250
    Pants $85
    Vest $70
    Shirts $25
    Shoes $60
    Neckwear $15
    Pocket Square $8
    Cufflinks $5
    Suit Bag $10
  14. What should I do if I have missed my scheduled FedEx pickup?

    If you have missed your scheduled pickup, please drop off your return at any FedEx location on your pick up due date. If you’ve missed the FedEx cut off, please contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

  15. What should I do if FedEx doesn’t pick up my return?

    FedEx normally makes scheduled pickups between 9:00 am and 5:00 pm, Tuesday through Friday. In the unlikely event FedEx fails to collect your tuxedo, please drop off your return at any FedEx location on your pick up due date. If you’ve missed the FedEx cut off, please contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

Managing Your Wedding Orders – How to Build Your Party

  1. Once you’ve placed your order, you can login to your account and manage the entire event’s order, including tuxedos for your groomsmen.

  2. Build your wedding party by entering the role, name, email address, and tux style for each of your groomsmen and any other party members. Once you save the details, we will send each person an email with a link to join your event’s group.

  3. There are 3 things we need each of your groomsmen to provide to complete their order:

    • Their measurements

    • Their billing and shipping addresses

    • Full payment (Unless the groom has already paid for their tuxes)

  4. As the groom, you can see the current status and progress of each groomsman’s order at any time, in order to check who has completed their details and who hasn’t.

  5. Your groomsmen can only see their own tuxedo details, not the entire order, and they cannot change any details. Each wearer is required to rent the specific style and items that you’ve selected for them.

  6. We’ll send you and your groomsmen email updates and alerts to let you know the progress of the order. If we’re missing any info, our Customer Care team will get in touch to help keep everything on schedule.

  7. Each groomsman will receive his tux approximately 10 days before the event. He should try on everything as soon as it arrives to ensure a great fit. If there are any size issues, he should order a free replacement within 24 hours. Ordering replacements is easy. Just contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

Problems with the website

Problems logging in

Please contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

Forgotten password

To reset your password select the “SIGN IN” link at the top of the page, then select the “Forgotten Password” link. Then enter your e-mail address and a link will be sent to you to enable you to re-set your password.

Problems with my order

What do I do if an order doesn’t appear in my account?

If you cannot see your order when you login to your account, please contact our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

Wrong or missing items

Check your order carefully as soon as you receive it, and report any wrong or missing items to us immediately by contacting our Customer Care team at customercare@xedo.com or call (844) 784-8087 between 8:00 am and 7:00 pm, CST, Monday through Friday.

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